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ship wood floors

Home - ship wood floors

21 May

Shipping to California

Wood Floor Shopping

Shipping to California

The first time we ship to California, 90210. Yes, and the customer ended up being one of our all time favorites. In fact, our thank you card hung on his Christmas tree that year, circa 2016. H. Nguyen, was our first experience shipping to California, and for that we say thank you again! Mr. Nguyen bought our milled to order #2 Southern Pine, and it came out amazing. Today, after 8 years he is still loving his floor!

 

Custom Quote Shipped to California job site

The California misconceptions

  1. Rustic does not mean cheap or “country,” not always anyway. Rustic does not mean anything other than knots and variation when talking about pine, sap and heartwood.
  2. Not all pine is created equal; with 13 species of Southern Pine, age and location matter.
  3. Real wood is the ‘green’ choice; Eco-friendly because it last forever.

 

About $4.00 Shipping to California

Shipping to California

H. Nguyen 2016

Hein Nguyen California customer shows off knotty pine

Delivery & Shipping to California with 100% Coverage and Satisfaction Guaranteed.

Like all these big promises, you need to read the fine print. The difference is that with us, we tell you upfront in big print.

  • Accepting and signing for the shipment indicates the customer has taken possession of the flooring. However, this does not mean anything other than the pallets arrived in tact- you must inspect!

Selling and shipping to California with a 100% coverage guarantee tells you two things:

  1. We send plenty of boards
  2. Our floor are not full of defects

Professional installation

 #1 Be sure you choose an installation professional with Southern Pine experience and or; is willing to listen to a few species specific hints.

  • Most floor covering stores hate real wood, that includes the “flooring guy” who operates using his own source which is the local engineered wholesaler.
  • Real wood takes time and time is money.
  • Commissions on LVT 5 x that of unfinished wood floors

 

When we see a special circumstance or unique offer we send out emails to clients who might be interested. For example, the picture is 1 x 8 x 12 #2 Southern Yellow Pine, true Knotty Pine and right now it we can offer this amazing floor for $2.15 sq ft.

Knotty pine price special offered through email

 

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Wood Flooring Shipping Pallet
22 Jun

Delivery and Shipping

Wood Floor Shopping, Customer Bill of Rights

No Surprises during delivery

The best way to have a good shipping experience starts with no surprises. Gate codes, overhead powerlines, gravel road, bridges; no detail is too small. Why? Because commercial shipping companies charge for everything. If there is some type of last-minute change or “surprises” they can abort the delivery and take your pallet back to the terminal. Does not sound too bad until you get the re-delivery charge. Think of LTL carriers as ‘land-pirates,’ they can, if they so choose, hold your floors for ransom.  

Long & Heavy

Buying flooring online means custom crates and pallets
Crated with usable boards

“Waste factors are 10%, period. Over that amount is a tavern or ‘unusable grade’.

The good news

Only about 5% of deliveries have any type of issue because our team addresses them upfront. After 10 years we navigate all of it for you, until the delivery (residence). You become the boss, so we impower you to handle the role if necessary. And more importantly, our A+ BBB rating tells you what you need to know about SYP Direct. Homeowners, we are your advocate and can be trusted to make things right 100% of the time.  

View of back grooves

Shipping nationwide bundle of Caribbean Heart Pine backside with grooves
wide plank Heart Pine back view

Current Lead Times Southern Pine

In GENERAL, we run 10- 14 days on our Clear, Heart and #2 or better flooring. We have dedicated logistics partner who will speak with you prior to shipping if there are any issues to resolve. We track your floor from pick up to destination insuring you have plenty of time to prepare for your delivery or arrange your pickup.

“The price per square foot means nothing if installation takes twice as long.”

Document damages

Shippers are not on our team. Note any damages, no matter how small, on that release they have you sign. This must be done at delivery – you cannot call the terminal later & say you found damage. Documenting damages on the release form allows you to take delivery, then access any damages. Once you open it up – if there is real damage, we can get a detailed inventory & file an official claim, if you document the damages on the release.  

Shippers want to make money and they have your stuff

Be there when the floors arrive, they do not hang around.  The driver is not going to wait and certainly will not off-load your floors. Herein lies the difficulty with residential delivery, the catch if you will. SYP Direct floors are long, and they are heavy, so lift-gates are hardly ever an option. In plain language, the floors must be off-loaded by (your) hand and or your equipment.  

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Caribbean Heart Pine prefinished uv
wide plank
IN A HURRY- TEXT much faster 601 826 1296
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Southern Yellow Pine Direct offer homeowners the reliability of an A+ rated BBB company; the best quality, pricing and service bar none. We operate under an "old school" philosophy that the customer is always right. We make sure you are just that by educating and dispelling myths about Southern Pine and Heart Pine flooring.
Remember we are a mill to order manufacturer of unfinished and prefinished Southern Pine, including our speciality Heart Pine. Our lead times are normally about two weeks, with Hardwoods and Imports the lead times vary and that is an understatement. 2 days -2 months has bee the answer since COVID. But things are imporving, as White Oak prices continue to fall. (Jason Howard 9/9/2022)
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