No Surprises during delivery
The best way to have a good shipping experience starts with no surprises. Gate codes, overhead powerlines, gravel road, bridges; no detail is too small. Why? Because commercial shipping companies charge for everything. If there is some type of last-minute change or “surprises” they can abort the delivery and take your pallet back to the terminal. Does not sound too bad until you get the re-delivery charge. Think of LTL carriers as ‘land-pirates,’ they can, if they so choose, hold your floors for ransom.
Long & Heavy
“Waste factors are 10%, period. Over that amount is a tavern or ‘unusable grade’.
The good news
Only about 5% of deliveries have any type of issue because our team addresses them upfront. After 10 years we navigate all of it for you, until the delivery (residence). You become the boss, so we impower you to handle the role if necessary. And more importantly, our A+ BBB rating tells you what you need to know about SYP Direct. Homeowners, we are your advocate and can be trusted to make things right 100% of the time.
View of back grooves
“The price per square foot means nothing if installation takes twice as long.”
Document damages
Shippers are not on our team. Note any damages, no matter how small, on that release they have you sign. This must be done at delivery – you cannot call the terminal later & say you found damage. Documenting damages on the release form allows you to take delivery, then access any damages. Once you open it up – if there is real damage, we can get a detailed inventory & file an official claim, if you document the damages on the release.
Shippers want to make money and they have your stuff
Be there when the floors arrive, they do not hang around. The driver is not going to wait and certainly will not off-load your floors. Herein lies the difficulty with residential delivery, the catch if you will. SYP Direct floors are long, and they are heavy, so lift-gates are hardly ever an option. In plain language, the floors must be off-loaded by (your) hand and or your equipment.
Click picture more CHP
