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delivery

Home - delivery

Wood Flooring Shipping Pallet
22 Jun

Delivery and Shipping

Wood Floor Shopping, Customer Bill of Rights

No Surprises during delivery

The best way to have a good shipping experience starts with no surprises. Gate codes, overhead powerlines, gravel road, bridges; no detail is too small. Why? Because commercial shipping companies charge for everything. If there is some type of last-minute change or “surprises” they can abort the delivery and take your pallet back to the terminal. Does not sound too bad until you get the re-delivery charge. Think of LTL carriers as ‘land-pirates,’ they can, if they so choose, hold your floors for ransom.  

Long & Heavy

Buying flooring online means custom crates and pallets
Crated with usable boards

“Waste factors are 10%, period. Over that amount is a tavern or ‘unusable grade’.

The good news

Only about 5% of deliveries have any type of issue because our team addresses them upfront. After 10 years we navigate all of it for you, until the delivery (residence). You become the boss, so we impower you to handle the role if necessary. And more importantly, our A+ BBB rating tells you what you need to know about SYP Direct. Homeowners, we are your advocate and can be trusted to make things right 100% of the time.  

View of back grooves

Shipping nationwide bundle of Caribbean Heart Pine backside with grooves
wide plank Heart Pine back view

Current Lead Times Southern Pine

In GENERAL, we run 10- 14 days on our Clear, Heart and #2 or better flooring. We have dedicated logistics partner who will speak with you prior to shipping if there are any issues to resolve. We track your floor from pick up to destination insuring you have plenty of time to prepare for your delivery or arrange your pickup.

“The price per square foot means nothing if installation takes twice as long.”

Document damages

Shippers are not on our team. Note any damages, no matter how small, on that release they have you sign. This must be done at delivery – you cannot call the terminal later & say you found damage. Documenting damages on the release form allows you to take delivery, then access any damages. Once you open it up – if there is real damage, we can get a detailed inventory & file an official claim, if you document the damages on the release.  

Shippers want to make money and they have your stuff

Be there when the floors arrive, they do not hang around.  The driver is not going to wait and certainly will not off-load your floors. Herein lies the difficulty with residential delivery, the catch if you will. SYP Direct floors are long, and they are heavy, so lift-gates are hardly ever an option. In plain language, the floors must be off-loaded by (your) hand and or your equipment.  

Click picture more CHP

Caribbean Heart Pine prefinished uv
wide plank
IN A HURRY- TEXT much faster 601 826 1296
Text us now 601 826 1296
Southern Yellow Pine Direct offer homeowners the reliability of an A+ rated BBB company; the best quality, pricing and service bar none. We operate under an "old school" philosophy that the customer is always right. We make sure you are just that by educating and dispelling myths about Southern Pine and Heart Pine flooring.
Remember we are a mill to order manufacturer of unfinished and prefinished Southern Pine, including our speciality Heart Pine. Our lead times are normally about two weeks, with Hardwoods and Imports the lead times vary and that is an understatement. 2 days -2 months has bee the answer since COVID. But things are imporving, as White Oak prices continue to fall. (Jason Howard 9/9/2022)
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To answer the question do you have southern pine floors
08 Feb

Delivery Cost

Customer Bill of Rights

What does it cost to ship, how much is shipping and depends on how much delivery cost- all part of of every new customer orientation to SYP Direct. Today, these questions are higher up concerns of everyone including us but not to worry SYP Direct is your VP logisitcs service. We do not consider an order a sucess until after installation much less without delivery. While we cannot help with overall inflation but despite higher cost, we are still offer our customers a direct path to the best wood floors which saves them (you) money compared to any local option.

Remeber you are paying shipping on every product you buy, even in the box store and some of that stuff came from far far away.

What is the delivery cost, or how much is shipping using our custom pallets?  The delivery cost of hardwood floors depends on a number of variables including length, weight, and markup, these are the shipping portion. At SYP Direct the delivery cost and shipping portion of the order hold as much importance as the quality of the wood. Why, you ask? Because if we sell you the best pine at the best price but it arrives busted up what does it matter, you cannot use it. So, at SYP Direct we build a custom pallet for your order, we understand the importance of protecting your floor.

Delivery cost and waste factor

Marketing square foot cost and actual cost are not the same. A price must include delivery, or the place where change of ownership occurs, such as warehouse. Nor does the cost of delivery mean anything without a guarantee of coverage, with a reasonable damage and or waste factor. The price means nothing if you have to re-order or worse, fall short. Part of our A+ rating comes from never being short, not hardly ever but never. A 100% coverage guarantee assumes we (homeowner or buyer) determined a total amount needed, i.e. waste factor, normally 10%.

 

Truckload, half truck and hotshots all reduced delivery cost

Other options include truckloads (and truckload pricing) between 10-15,000 square feet. Half trucks, self explanatory, and hotshots which are dedicated over and back. Now, most homeowners do not buy truckloads. However, many have purchased a half truck, sold the excess and got dream floor for free. And of course, retailers who enjoy mixing, for example, shiplap and tongue and groove patterns. These options, along with our VIP service before during and after shipping, we lower delivery cost.

acclimation is about moisture content

Maine 2020

Advertised Cost Unfinished Floors

The advertised cost of unfinished wood flooring, solid wood, means little without several variables. If I ask a mill about a certain grade of Oak, the first question will be about lengths- without that confirmation you are not getting a clear picture of the product. Advertising today is about creating new grade or term. Even more common, box stores ‘add to’, such as select knotty #2 pine. Waste factors, ease of installation, definition of defects, in other words the fine print can mean the (real) cost of your floor to skyrocket. Cheap does not pay, find out how to finance your dream floor. 

Custom Pallets

Less than truckload is the most commonly used mode when shipping floor coverings because it allows you to save money by sharing truck capacity with other shipments. When using LTL, the pitfalls are everywhere; some of them operate like “land pirates”. If one thing goes wrong, you are paying enormous fees. We understand which carriers to use and will always find the best rates. Furthermore, we  do not add 20%, the industry standard.

Delivery Cost with long boards

The shipping portion of the delivery cost for 7’ boxes or bundles tends to be lower than 10′ and 12′ boards. To be clear, wood floors refers to ¾ solid, all the way through, real wood. Unfinished hardwood Pallets shipped direct from a mill are long and heavy. The 7’ boxes have after market changes, i.e. prefinished or bevel, meaning the “further from the blade the more you paid.” Shipping long boards is our expertise, we have certain secrets to insure you have enough wood; we tell the truth about delivery cost.

1st step to an amazing floor
IN A HURRY- TEXT much faster 601 826 1296
Text us now 601 826 1296
Southern Yellow Pine Direct offer homeowners the reliability of an A+ rated BBB company; the best quality, pricing and service bar none. We operate under an "old school" philosophy that the customer is always right. We make sure you are just that by educating and dispelling myths about Southern Pine and Heart Pine flooring.
Remember we are a mill to order manufacturer of unfinished and prefinished Southern Pine, including our speciality Heart Pine. Our lead times are normally about two weeks, with Hardwoods and Imports the lead times vary and that is an understatement. 2 days -2 months has bee the answer since COVID. But things are imporving, as White Oak prices continue to fall. (Jason Howard 9/9/2022)

 

Our custom pallets protect your freight, while guaranteeing your delivery cost. Furthermore, they make loading and unloading much easier for the carrier. The delivery cost of your floors means nothing as a number. Without the order arriving in tact, neither price or delivery cost are important. We use pine walls and a ceiling (from usable materials)to make our custom pallets”.  Pallet walls help protect your investment from tired forklift drivers, for example.  SYP Direct has 100% coverage and satisfaction guarantee; execution of your delivery carries the same importance as delivery price.  If your floors arrive beat up, what difference does a low price make?  Customers have created some very cool items from our pallets, including bars, doors, barn doors and even a chicken coup.

Shipping nationwide bundle of Caribbean Heart Pine backside with groovesLTL or less than truckload

Less than truckload is the most commonly used mode when shipping floor coverings because it allows you to save money by sharing truck capacity with other shipments. When using LTL, the pitfalls are everywhere; some of them operate like “land pirates”. If one thing goes wrong, you are paying enormous fees. We understand which carriers to use and will always find the best rates. Furthermore, we  do not add 20%, the industry standard.

Delivery Cost with long boards

The shipping portion of the delivery cost for 7’ boxes or bundles tends to be lower than 10′ and 12′ boards. To be clear, wood floors refers to ¾ solid, all the way through, real wood. Unfinished hardwood Pallets shipped direct from a mill are long and heavy. The 7’ boxes have after market changes, i.e. prefinished or bevel, meaning the “further from the blade the more you paid.” Shipping long boards is our expertise, we have certain secrets to insure you have enough wood; we tell the truth about delivery cost.

1st step to an amazing floor
IN A HURRY- TEXT much faster 601 826 1296
Text us now 601 826 1296
Southern Yellow Pine Direct offer homeowners the reliability of an A+ rated BBB company; the best quality, pricing and service bar none. We operate under an "old school" philosophy that the customer is always right. We make sure you are just that by educating and dispelling myths about Southern Pine and Heart Pine flooring.
Remember we are a mill to order manufacturer of unfinished and prefinished Southern Pine, including our speciality Heart Pine. Our lead times are normally about two weeks, with Hardwoods and Imports the lead times vary and that is an understatement. 2 days -2 months has bee the answer since COVID. But things are imporving, as White Oak prices continue to fall. (Jason Howard 9/9/2022)

 

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