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Customer Bill of Rights

Home - Customer Bill of Rights - Page 2

To answer the question do you have southern pine floors
08 Feb

Delivery Cost

Customer Bill of Rights

What does it cost to ship, how much is shipping and depends on how much delivery cost- all part of of every new customer orientation to SYP Direct. Today, these questions are higher up concerns of everyone including us but not to worry SYP Direct is your VP logisitcs service. We do not consider an order a sucess until after installation much less without delivery. While we cannot help with overall inflation but despite higher cost, we are still offer our customers a direct path to the best wood floors which saves them (you) money compared to any local option.

Remeber you are paying shipping on every product you buy, even in the box store and some of that stuff came from far far away.

What is the delivery cost, or how much is shipping using our custom pallets?  The delivery cost of hardwood floors depends on a number of variables including length, weight, and markup, these are the shipping portion. At SYP Direct the delivery cost and shipping portion of the order hold as much importance as the quality of the wood. Why, you ask? Because if we sell you the best pine at the best price but it arrives busted up what does it matter, you cannot use it. So, at SYP Direct we build a custom pallet for your order, we understand the importance of protecting your floor.

Delivery cost and waste factor

Marketing square foot cost and actual cost are not the same. A price must include delivery, or the place where change of ownership occurs, such as warehouse. Nor does the cost of delivery mean anything without a guarantee of coverage, with a reasonable damage and or waste factor. The price means nothing if you have to re-order or worse, fall short. Part of our A+ rating comes from never being short, not hardly ever but never. A 100% coverage guarantee assumes we (homeowner or buyer) determined a total amount needed, i.e. waste factor, normally 10%.

 

Truckload, half truck and hotshots all reduced delivery cost

Other options include truckloads (and truckload pricing) between 10-15,000 square feet. Half trucks, self explanatory, and hotshots which are dedicated over and back. Now, most homeowners do not buy truckloads. However, many have purchased a half truck, sold the excess and got dream floor for free. And of course, retailers who enjoy mixing, for example, shiplap and tongue and groove patterns. These options, along with our VIP service before during and after shipping, we lower delivery cost.

acclimation is about moisture content

Maine 2020

Advertised Cost Unfinished Floors

The advertised cost of unfinished wood flooring, solid wood, means little without several variables. If I ask a mill about a certain grade of Oak, the first question will be about lengths- without that confirmation you are not getting a clear picture of the product. Advertising today is about creating new grade or term. Even more common, box stores ‘add to’, such as select knotty #2 pine. Waste factors, ease of installation, definition of defects, in other words the fine print can mean the (real) cost of your floor to skyrocket. Cheap does not pay, find out how to finance your dream floor. 

Custom Pallets

Less than truckload is the most commonly used mode when shipping floor coverings because it allows you to save money by sharing truck capacity with other shipments. When using LTL, the pitfalls are everywhere; some of them operate like “land pirates”. If one thing goes wrong, you are paying enormous fees. We understand which carriers to use and will always find the best rates. Furthermore, we  do not add 20%, the industry standard.

Delivery Cost with long boards

The shipping portion of the delivery cost for 7’ boxes or bundles tends to be lower than 10′ and 12′ boards. To be clear, wood floors refers to ¾ solid, all the way through, real wood. Unfinished hardwood Pallets shipped direct from a mill are long and heavy. The 7’ boxes have after market changes, i.e. prefinished or bevel, meaning the “further from the blade the more you paid.” Shipping long boards is our expertise, we have certain secrets to insure you have enough wood; we tell the truth about delivery cost.

1st step to an amazing floor
IN A HURRY- TEXT much faster 601 826 1296
Text us now 601 826 1296
Southern Yellow Pine Direct offer homeowners the reliability of an A+ rated BBB company; the best quality, pricing and service bar none. We operate under an "old school" philosophy that the customer is always right. We make sure you are just that by educating and dispelling myths about Southern Pine and Heart Pine flooring.
Remember we are a mill to order manufacturer of unfinished and prefinished Southern Pine, including our speciality Heart Pine. Our lead times are normally about two weeks, with Hardwoods and Imports the lead times vary and that is an understatement. 2 days -2 months has bee the answer since COVID. But things are imporving, as White Oak prices continue to fall. (Jason Howard 9/9/2022)

 

Our custom pallets protect your freight, while guaranteeing your delivery cost. Furthermore, they make loading and unloading much easier for the carrier. The delivery cost of your floors means nothing as a number. Without the order arriving in tact, neither price or delivery cost are important. We use pine walls and a ceiling (from usable materials)to make our custom pallets”.  Pallet walls help protect your investment from tired forklift drivers, for example.  SYP Direct has 100% coverage and satisfaction guarantee; execution of your delivery carries the same importance as delivery price.  If your floors arrive beat up, what difference does a low price make?  Customers have created some very cool items from our pallets, including bars, doors, barn doors and even a chicken coup.

Shipping nationwide bundle of Caribbean Heart Pine backside with groovesLTL or less than truckload

Less than truckload is the most commonly used mode when shipping floor coverings because it allows you to save money by sharing truck capacity with other shipments. When using LTL, the pitfalls are everywhere; some of them operate like “land pirates”. If one thing goes wrong, you are paying enormous fees. We understand which carriers to use and will always find the best rates. Furthermore, we  do not add 20%, the industry standard.

Delivery Cost with long boards

The shipping portion of the delivery cost for 7’ boxes or bundles tends to be lower than 10′ and 12′ boards. To be clear, wood floors refers to ¾ solid, all the way through, real wood. Unfinished hardwood Pallets shipped direct from a mill are long and heavy. The 7’ boxes have after market changes, i.e. prefinished or bevel, meaning the “further from the blade the more you paid.” Shipping long boards is our expertise, we have certain secrets to insure you have enough wood; we tell the truth about delivery cost.

1st step to an amazing floor
IN A HURRY- TEXT much faster 601 826 1296
Text us now 601 826 1296
Southern Yellow Pine Direct offer homeowners the reliability of an A+ rated BBB company; the best quality, pricing and service bar none. We operate under an "old school" philosophy that the customer is always right. We make sure you are just that by educating and dispelling myths about Southern Pine and Heart Pine flooring.
Remember we are a mill to order manufacturer of unfinished and prefinished Southern Pine, including our speciality Heart Pine. Our lead times are normally about two weeks, with Hardwoods and Imports the lead times vary and that is an understatement. 2 days -2 months has bee the answer since COVID. But things are imporving, as White Oak prices continue to fall. (Jason Howard 9/9/2022)

 

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Real wood flooring last forever
05 Dec

Real Wood Floors

Customer Bill of Rights, Misconceptions, Misdirections and Misinformation, Wood Floor Shopping

Understanding Solid Wood Floors

Before you shop and buy real wood floors, you should understand them. Before you install them, understanding solid wood floors is key. Please do not take offense to the insinuation you should understand solid wood floors. In fact, we you are referring to our specialty, pine the lack of knowledge among installers is shocking. Solid wood flooring site finish and installation is an art, a lost one for that matter. Not long-ago artisans and craftsmen took pride in sanding, finishing and repeating! Today time is money and real wood takes time.

Buying solid wood usually means a site finish

Site finished pine flooring needs preparation. Preparing for the wood is an important step often overlooked, the preconditioning portion of the finish. When you have unfinished solid wood floors with character, i.e. knots, different grain patterns and variance in density you need a product that prevents splotchy finishes. It is not expensive, but vital. Min-wax, for example has an excellent product.

Sanding unfinished solid wood floors

“Do you have to sand prior to finish?” The short answer is no, but we always add, only if you want your floors to look their best. Sanding your unfinished floor prior to preconditioning allows for deeper penetration and better protection not to mention it raises the grain allowing the colors to pop free. Commonly known as popping the grain and accomplished by simply running a wet rag down the board as you pull them out of the pallet crate.

Mill to order makes install easy

Milled to order is not a marketing term for us, we do not mill inventory to sit on shelves and one day match with another inventory. By milling your floors all together, on the same day from the same “trees” provides a consistent floor which goes together as it should. SYP Direct mills Alabama Longleaf Pine lumber into unfinished Knotty and Heart Pine flooring. We mill to order, for homeowners and builders, furthermore with no minimum order. We can customize your order in ways that save you time and money. Grades, widths, length (s) are just three of the ways our mill to order model benefits our customers. There is no other SYP Direct, we say yes to solid wood, every single time.

Stop leasing temporary floor covers

nullLeased flooring all has the same residual value, it cost you and the environment money, every single time. Our philosophy, One House, One Floor has at its core one absolute; there is never a reason to buy engineered floors unless you are a prison, state university or hospital. Real is better than fake, real wood is green and yes, the answer is yes you can glue down solid wood.  Southern Yellow Pine Direct welcomes all of you homeowners told solid wood is too expensive or cannot be glued down. Welcome to a place where logic still exist, we tell the truth. For example, LVT is not waterproof, warranties are worthless, you can glue down solid wood and real wood is certainly more durable than single use leased covers.

Advertising by box stores

Today a Google search for the best solid wood pine floors sends you Clover Lea pine wood floors, LL Flooring formerly lumber liquidators.  These are the exact opposite of quality for a number of reasons.  Buyers many times have no clue the difference in quality, it is substantial to say the least.

Angie’s List wrong on flooring

Real Wood Floors

Buying real wood flooring online can lead you to Angie’s list for an installation professional. Remember, Angie get her money, i.e. the customers are contractors or brands who advertise. Who will tell you the truth about pine and real wood floors in general? SYP Direct presents the A List; a resource without agenda. The amount of misinformation passed off as a “resource” designed to help you find your floor, by our totals, about 95% of it.

Free Markets are good when fair

We are not anti-free markets, not at all. However, under a cloud of propaganda we believe, with zero doubt that homeowners are getting ripped off. A Google search, finding real wood floors, provides Angie’s List as a top result. Not to strange, since they do have hardwood flooring companies on their site (s). However,  further inspection, Angie’s seems to be repeating the same nonsense as the box stores and your local installer trying to sell you “their” floors.  

Buying Real Wood Flooring

Buying real wood flooring online can be aggravating, almost as bad as going into a box store. So how do you find and buy real pine floors online? The age and species are a perfect place to start. Determining the age of pine should determine the price of flooring, not lumber but the ‘stuff we walk on’. Age creates stability, stability and character not to mentions the colors we all love. Patina is a word directly associated with age and light exposure, with older wood the patina is deep and rich; i.e more expensive.

Investment Approach to Flooring

Antqiue reclaimed heart pine wall wood siding only comes from using real woodSo you want to buy real wood floors, solid not LVT or laminate, a floor not a floor cover.   Very few sources of information will provide the truth from the homeowner perspective. Compare heart pine wood floors to a single use floor such as laminate or engineered wood, one last forever the other is just a lease. Single-use floor covers provide returns for the seller, not the homeowner. A single use floor is designed to wear out as it is a product; an investment is a durable good. Does anyone remember the phrase planned obsolescence? To refresh your memory, it is by definition; “a policy of producing consumer goods that rapidly become obsolete.  Frequent changes in design, termination of spare parts, and the use of non-durable materials make it impossible to match a damaged floor.

Invest in Solid Wood Floors

What is investment flooring? Is flooring an investment or a product? A product is designed to be used for a period of time. An investment, while it may fulfill the same purpose as the product such as walking on the floor, it is not designed to fail one day. An investment floor provides a return as well as a function, i.e., increased home value. Real wood floors are an investment, single use floor covers are just a lease. Yes, a lease, you are paying to use a product that will have no residual value. On the other hand, a real wood floor will last forever, saving you money every seven years or a dividend of sorts, like a bond or preferred stock.

IN A HURRY- TEXT much faster 601 826 1296
Text us now 601 826 1296
Southern Yellow Pine Direct offer homeowners the reliability of an A+ rated BBB company; the best quality, pricing and service bar none. We operate under an "old school" philosophy that the customer is always right. We make sure you are just that by educating and dispelling myths about Southern Pine and Heart Pine flooring.
Remember we are a mill to order manufacturer of unfinished and prefinished Southern Pine, including our speciality Heart Pine. Our lead times are normally about two weeks, with Hardwoods and Imports the lead times vary and that is an understatement. 2 days -2 months has bee the answer since COVID. But things are imporving, as White Oak prices continue to fall. (Jason Howard 9/9/2022)
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custom pallets protect unfinished pine floors during shipping
21 May

Pine Shipping nationwide

Customer Bill of Rights, Wood Floor Shopping

Shipping pine nationwide seems simple enough but shipping pine flooring a different story.  Southern Yellow Pine Direct has been shipping pine nationwide since 2012, floors not dimensional lumber.  It sounds much simpler to those of you who have not seen real wood pallets. They are long, wide and heavy. Far from the cute boxes in box stores, shipping real wood is unique. Managing our shipping keeps prices down and customers happy. How much is shipping.

Shipping to Wyoming- July 1st 2020- note about customer reaction. Martin received our 7″ Rustic Heart Pine and sent us an email praising the floors and then said, “like you say down there, it sure is purdy”. 

Shipping nationwide without damages

Flooring that arrives beaten up and broken is unacceptable, but it happens when shippers are less than careful. However, our system ensures that our clients have more than enough boards to complete their project. When the customers satisfaction is job one, it is easy, just send more than they buy! Beware any company with “shipping pine nationwide” claims, ask plenty of questions. How do they protect the tongue and groove? What about damages during forklift transfers or overage, 10%? Ask questions, we can help.

Buying is not shipping, anyone can buy or sell but can you put your hands on it? Customer service during shipping is a bi-product of our internal controls we employ during the process. If you want to see an example of just one email, personalized for the project, we send during the shipping process. Customer service second to none.  

LTL Multiple Carriers

LTL SHIPPING, we use LTL (less-than-truckload) shipping to deliver our products. This is a type of freight shipping for deliveries that do not fill an entire tractor trailer. Instead, your purchase and other customers’ purchases mix into one load onto the same truck. This makes LTL a cost-effective shipping method. It is also ideal for deliveries to residential or limited access areas.

Price and quality mean nothing without delivery

Like the Seinfeld episode with the car reservation, “anyone can take the reservation, it is holding the reservation that matters”. We incorporate that ideal into our business model, anyone can sell the floor it is the delivery that really matters. You order is not complete until you sign off, which is not the norm in this business, online or otherwise.  At Southern Yellow Pine Direct, our goal is to make buying beautiful pine flooring online easy and affordable. Our customers our customers understand every step of the buying process, with the full understanding that taking the order is simply the first step.

“Shipping went from becoming automatic with a less than 1% “problem” rate, now we are spending 4 x the amount of man hours on logistics” (2022 J Howard, Partner)

IN A HURRY- TEXT much faster 601 826 1296
Text us now 601 826 1296
Southern Yellow Pine Direct offer homeowners the reliability of an A+ rated BBB company; the best quality, pricing and service bar none. We operate under an "old school" philosophy that the customer is always right. We make sure you are just that by educating and dispelling myths about Southern Pine and Heart Pine flooring.
Remember we are a mill to order manufacturer of unfinished and prefinished Southern Pine, including our speciality Heart Pine. Our lead times are normally about two weeks, with Hardwoods and Imports the lead times vary and that is an understatement. 2 days -2 months has bee the answer since COVID. But things are imporving, as White Oak prices continue to fall. (Jason Howard 9/9/2022)
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